Privacy policy

1. Who is responsible for the data
Atelier Tibet GmbH, Münstergasse 10, 8001 Zurich (hereinafter «Atelier Tibet»), is responsible for processing personal data on ateliertibet.ch. Questions about data protection can be sent to kundendienst@ateliertibet.ch at any time.

Atelier Tibet complies with the Swiss Federal Act on Data Protection (FADP) and other applicable regulations.

2. Which data is processed
Atelier Tibet only processes data that is necessary for the respective purpose:

For an order: name, address, e-mail address, telephone number (if provided), ordered products and payment information. Atelier Tibet does not see the full card details; these are processed directly by the payment service provider.

For a customer account: additionally the login details and order history.

When subscribing to the newsletter: the e-mail address.

When signing up for a notification once a product is available again: the e-mail address and the requested product.

For a repair request: name, contact details and information about the piece of jewellery and the requested repair.

For an enquiry by e-mail or telephone: the information provided and the content of the enquiry.

When visiting the website: technical data such as browser type, device, pages visited and time of the visit (see section 6).

3. What the data is used for
Atelier Tibet uses the data to process and deliver orders, process payments, handle enquiries and repair orders, provide the customer account, inform about products that are available again, send the newsletter (only with subscription), improve the website and fulfil legal obligations, for example the retention of accounting records.

4. Who receives the data
Atelier Tibet does not sell any data. Data is only passed on to the extent necessary for the purposes mentioned, namely to:

Swiss Post for delivery (name, address, and if required e-mail or telephone for delivery notifications).

Payment service providers for processing payments, namely Shopify Payments, PayPal, Worldline, TWINT.

Shopify, the platform on which the online shop is operated (see section 5).

Providers of additional functions for the online shop (Shopify apps), namely for back-in-stock notifications (SB: Back In Stock), repair requests (Unified Repairs Support), the design of personalised products (CPB – Custom Product Builder), printing order documents (Vify Order Printer) and data backups (BackupMaster, TinyBackup).

Anthropic, the provider of the AI assistant Claude, which supports Atelier Tibet in managing the online shop and can access shop data in doing so.

Newsletter services, namely MailerLite.

Google for web analytics (see section 6).

These service providers may only use the data on behalf of Atelier Tibet and for the agreed purposes.

5. Transfer of data abroad
The online shop runs on the Shopify platform. For customers in Switzerland, Atelier Tibet’s contractual partner is Shopify International Limited, Victoria Buildings, 2nd Floor, 1–2 Haddington Road, Dublin 4, D04 XN32, Ireland. Shopify may also transfer data to other locations, in particular to Canada (headquarters of the parent company Shopify Inc.) and the USA. Other service providers under section 4 may also process data abroad, in particular in the EU and the USA.

From a Swiss perspective, Ireland (EU) and Canada are considered countries with adequate data protection. For transfers to other countries, such as the USA, the providers rely on recognised safeguards such as standard contractual clauses or, for certified US companies, the Swiss-U.S. Data Privacy Framework. Further information: https://www.shopify.com/de/legal/datenschutz

6. Cookies, web analytics and advertising
The website uses cookies. These are small text files stored in the browser. Technically necessary cookies ensure, for example, that the shopping cart works. Most of them are deleted automatically at the end of the visit.

In addition, Atelier Tibet uses Google Analytics, a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics shows how the website is used, for example which pages are visited particularly often. The data may also be transferred to servers of Google LLC in the USA. According to Google, IP addresses are not stored in the process.

Atelier Tibet also uses Google Ads to place advertising and to measure whether an advertisement has led to a purchase.

The website displays posts from Atelier Tibet’s Instagram account. Instagram is a service of Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland. When this content is displayed, technical data such as the IP address may be transmitted to Meta.

Cookies can be blocked or deleted in the browser settings. Tracking by Google Analytics can also be prevented with this browser add-on: https://tools.google.com/dlpage/gaoptout. Without cookies, some functions of the website may not work.

7. Newsletter
Anyone who subscribes to the newsletter or gives consent when opening a customer account receives information about new products and promotions by e-mail. Unsubscribing is possible at any time via the link at the end of each newsletter or by e-mail to kundendienst@ateliertibet.ch.

8. How long the data is kept
Data is only kept for as long as necessary for the respective purpose. For legal reasons, order and invoice data must generally be kept for ten years. Newsletter data is deleted after unsubscribing. Customer accounts can be deleted at any time.

9. Data security
Atelier Tibet takes appropriate technical and organisational measures to protect the data against loss, misuse and unauthorised access. Data transmission on the website is encrypted.

10. Rights
Every person can request information about which data Atelier Tibet processes about them. They can also request that incorrect data be corrected or that data be deleted, provided there is no legal obligation to retain it. They can object to the processing, withdraw consent at any time and request the release of their data in a common format. Information is generally provided free of charge.

Please send requests to kundendienst@ateliertibet.ch. In case of disagreement, it is also possible to contact the Federal Data Protection and Information Commissioner (FDPIC).

11. Changes and language versions
Atelier Tibet may amend this privacy policy. The version published on ateliertibet.ch applies. In the event of discrepancies between the language versions, the German version shall prevail.

Zurich, October 2026