Refund policy

If a product is not liked or does not fit, a notification can be sent to us within 14 days of receiving the goods. We will then send the return instructions by e-mail.

Returns and exchanges are generally only possible for unused and undamaged goods in their original packaging. Opened incense products and products that cannot be returned for hygiene reasons are excluded from the right of return.

Return shipping costs are borne by the customer.

Can I return items in the shop?
Customers in Switzerland can return items directly to Atelier Tibet at Münstergasse 10 in Zurich, saving the shipping costs. Please bring the order confirmation.

How long does it take to process a return?
Our aim is to process returns within 7 days of receiving the parcel.

Can I order a replacement item?
We are happy to send a replacement item. The easiest way is to place a new order in the online shop, where product availability is shown right away. Please send the unsuitable item back to us as a return.

Refunds
Once the item has arrived and been checked, the refund is made within 14 days using the payment method chosen at the time of the order.