Shipping policy

Free shipping from CHF 150
Goods are shipped with Swiss Post throughout Switzerland at a fixed price of CHF 5.00 per consignment. For orders of CHF 150 or more, shipping is free of charge. For bulky items such as furniture, shipping costs are calculated individually.

How long does delivery take?
Unless otherwise stated for the item, the order arrives within 2 to 3 working days. If something needs to be clarified first or an item has to be fetched from the warehouse, it may occasionally take a little longer.

Where is my order?
As soon as the parcel has been handed over to Swiss Post, a notification is sent by e-mail. From then on, the shipment can be tracked using the Swiss Post tracking number. Delivery usually takes 2 working days; over a weekend it may take a little longer.

Is something wrong with the delivery?
It is best to check the parcel right after receipt: Are all items there and in good condition? In case of any discrepancies, a short message to kundendienst@ateliertibet.ch is all it takes, and we will be glad to take care of it.

Does ateliertibet.ch deliver abroad?
Not yet, unfortunately. Due to high shipping, customs and VAT costs, we currently only ship within Switzerland and to Liechtenstein. This may change in the future.