General Terms and Conditions (AGB)

1 Subject matter of the contract

The General Terms and Conditions (hereinafter referred to as "GTC") apply to all legal transactions concluded via the online store www.ateliertibet.ch (hereinafter referred to as "ateliertibet.ch"). The online store is managed by Atelier Tibet GmbH (hereinafter referred to as "Atelier Tibet").

Atelier Tibet reserves the right to change these GTC at any time. The version of these GTC valid at the time of the order shall apply, which cannot be changed unilaterally for this order. Any terms and conditions of the customer that conflict with or deviate from these GTC shall not be recognized.

The offer of products and services on ateliertibet.ch (hereinafter referred to as "offer") is initially aimed at customers with their place of residence or registered office in Switzerland or Liechtenstein.

The offer is valid as long as the product can be found on ateliertibet.ch and/or stocks last.

2 Conclusion of contract

The products and prices in the online store are deemed to be an offer. However, this offer is always subject to the condition that the contract is dissolved if delivery is not possible or if the price is incorrect. The contract is concluded as soon as the customer places their order in the online store, in the branches, by telephone or e-mail (hereinafter referred to as "contract").

The arrival of an online order is indicated to the customer by means of an automatically generated order confirmation sent to the e-mail address provided by the customer. Receipt of the automatically generated order confirmation does not constitute a promise that the product can actually be delivered. It merely indicates to the customer that the order placed has been received by the online store and that the contract has therefore been concluded subject to delivery availability and correct pricing.

3. product offer

All information on the goods that you receive during the ordering process is non-binding. In particular, Atelier Tibet reserves the right to make slight variations and errors in descriptions, illustrations and prices and to change prices at any time. The price in the online store at the time of the order is decisive.

We do not offer any goods that do not comply with legal requirements.

Many of our goods are handcrafted products whose size and appearance may vary. In this case, we will select a beautiful item for you. If you are not satisfied with it, you can exchange it for one of your own choice in our store in Zurich within the period specified under point 6.

4 Terms of payment

All prices are in Swiss francs (CHF), including VAT. You can pay with the specified credit and debit cards or Paypal.

Vouchers from different promotions are not cumulative and do not apply to already reduced goods.

5 Delivery conditions

The ordered goods can either be delivered or collected by the customer from the store.

We deliver with Swiss Post throughout Switzerland at a fixed price of CHF 5 per shipment, unless otherwise stated. For bulky goods such as furniture, the costs are determined individually. These shipping costs are added to the sales price. From an order value of CHF 150, shipping is free of charge. You will receive your order within 2-3 working days. If a product is not in stock, it cannot be ordered.

If the customer does not collect the ordered products from the store within 14 calendar days of the agreed date, Atelier Tibet may terminate (cancel) the contract and charge the customer a handling fee of 10% of the order value, but at least CHF 40.

6. obligation to inspect

The customer must immediately check delivered or collected products for correctness, completeness and delivery damage.

Delivery damage, incorrect and incomplete deliveries must be reported to Atelier Tibet within 5 calendar days. Such a product must be kept unused in its original packaging until Atelier Tibet contacts you with further instructions.

7 Warranty services

For products that Atelier Tibet does not manufacture itself, we have no influence on the durability and functionality of the products. The warranty conditions and duration of the manufacturer apply.

For products manufactured by Atelier Tibet, in the event of a warranty claim we will, at our discretion, repair the product, replace it with an equivalent product or provide compensation in the amount of the current value, but not exceeding the purchase value of the product.

A warranty service can only be provided if there are no reasons for exclusion such as damage caused by incorrect manipulation or mechanical damage. This includes, for example, damage caused by the elements, moisture damage, fall and impact damage, excessive wear and tear and defects resulting from tampering or modifications.

The warranty replacement or warranty repair does not extend the original warranty period.

In all other respects, the statutory warranty provisions pursuant to Art. 197 ff. OR APPLY. The customer is entitled to rectification, but not to rescission or reduction.

8. right of return/cancellation

The customer has a 14-day right of return. Please send any returns back to us within 14 days of receiving the goods. You bear the direct costs of returning the goods. We will refund you the full purchase price of the returned goods, including the original shipping costs, within 14 days of receipt of the return. You can also hand in returns at our store.

The right of return is excluded for items that have been specially made for you (e.g. self-designed bracelets).

9. limitation of liability

Atelier Tibet is only liable for damages caused by gross negligence or willful misconduct on our part. We are only liable for slight negligence in the event of a breach of essential contractual obligations. In these cases, our liability is limited to the foreseeable damage typical for the contract. This limitation of liability does not apply to damage to life, body and health.

10. partial invalidity

Should individual provisions of these GTC be invalid or ineffective, this shall not affect the validity of the remaining provisions and these GTC as a whole.

11 Place of jurisdiction and applicable law

All legal relationships between Atelier Tibet and the customer are subject to substantive Swiss law. The Vienna Sales Convention is not applicable.

Zurich or the consumer's place of residence shall be the place of jurisdiction for legal actions brought by consumers. In all other cases, Zurich is the exclusive place of jurisdiction.

12 Copyright notice and image rights

All rights, namely copyrights to texts and images, on ateliertibet.ch are held by Atelier Tibet. Use without express consent is not permitted.

Zurich, June 2023